Frequently Asked Questions
Frequently Asked Questions
How can I contact customer support?
You can reach us via our Contact Page, call +44 7418 637703, or email admin@bubeb.com. We are available Monday to Friday, 09:00 to 18:00 London Time.
Where do you ship to?
We ship exclusively within the United Kingdom. We do not offer international shipping at this time.
What are the shipping costs?
We offer FREE standard shipping on all UK orders. There are no hidden fees and no minimum order is required.
How long will it take to get my order?
Order cutoff time: 17:00 London Time
Handling time: 1–2 business days, Monday to Friday
Transit time: 4–7 business days, Monday to Friday
Total estimated delivery: 5–9 business days
Is my payment data safe with you?
Yes. All transactions on bubeb.com are protected with SSL encryption and processed through secure payment providers. We do not store your full payment details.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
How long do I have to return an item?
We offer a 30-day no-questions-asked return window from the date of delivery. We do not charge a restocking fee.
Where is my order?
Once your order ships, you will receive a tracking email. If your order has not arrived within three business days after the expected delivery date, contact us at admin@bubeb.com and we will assist you.
Contact Information
Store name: Bubeb
Operated by: SANATY LTD
Company registration number: 17236111
Physical store address: 51 Main St, Keswick CA12 5DS, United Kingdom
Customer support email: admin@bubeb.com
Customer support phone: +44 7418 637703
Customer service hours: Monday to Friday, 09:00 to 18:00 London Time